Welcome to Whetstone Florist’s online store. These Terms & Conditions govern your use of our website and the purchase of goods and services from Whetstone Florist, with specific reference to our online flower delivery throughout Whetstone and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please take time to read and understand them before ordering. If you do not agree to these terms, you should not use our services.
These Terms & Conditions apply to all online orders made for flower delivery within Whetstone and the surrounding localities. They complement any specific terms that may be provided for particular products or promotions and are intended to provide you with all the information necessary to complete a successful and satisfactory purchase.
Orders may be placed through our website using our secure online platform. Once you have selected your desired flower arrangement or product, simply follow the prompts to provide the required recipient and delivery details. You must ensure that all information provided, including delivery address and recipient contact information, is accurate and complete to guarantee successful and timely delivery.
Upon submission of your order, you will receive an email confirmation acknowledging that we have received your request. Please note that this email does not constitute acceptance of your order; acceptance occurs only when your order has been reviewed and processed by our team, and we have confirmed availability of the selected items. In the case of any issues with your order, such as unavailability of specific flowers or arrangements, we will contact you promptly to offer suitable alternatives or to discuss how you wish to proceed.
All flower products are subject to availability. As flowers are seasonal and natural products, certain varieties may not always be available. Whetstone Florist reserves the right to substitute flowers of a similar style, value, and quality should selected blooms be unavailable at the time of fulfilment. Any significant changes will be communicated before completing your order whenever feasible.
Images shown on our website are for illustrative purposes only. Actual arrangements may differ slightly based on available blooms and our florists’ creative interpretations. Be assured that we always strive to achieve the highest standards and ensure your satisfaction.
We offer delivery for all orders within Whetstone and the surrounding areas, subject to our delivery schedule and operational capacity. During checkout, you will be invited to select a preferred delivery date and time slot. While we make every effort to deliver at the requested time, we cannot guarantee specific delivery times due to external factors such as traffic and weather conditions.
It is your responsibility to ensure that someone will be available at the delivery address to receive the flowers. Where possible, if no one is present, we will attempt to leave the flowers in a safe location or with a neighbour. If neither is an option, we will notify you and arrange a redelivery, which may incur an additional charge.
In the case of deliveries to businesses, hospitals, or similar locations, please provide comprehensive details to assist with accurate and timely delivery. We do not accept liability for delivery failures arising from the provision of incomplete or incorrect information.
All prices listed on our website are quoted in GBP and are inclusive of VAT where applicable. Payment for orders must be made in full at the time of placing the order, using one of our accepted payment methods, which may include credit/debit card and online payment gateways. Your order will not be processed or dispatched until payment has been received and authorised.
We reserve the right to adjust our prices at any time. Any such changes will not affect orders already placed and confirmed.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders that are scheduled for delivery more than 24 hours in advance can usually be cancelled or amended without charge. However, if your order has already been prepared or dispatched, cancellation or changes may not be possible, or may incur a charge to cover wastage and costs incurred.
Requests for last-minute changes, including updates to delivery addresses or product selection, cannot always be accommodated and will be handled at our sole discretion. Refunds, where offered, will be processed using the original payment method.
Due to the perishable nature of flowers, we do not accept returns once the item has been delivered. Should you encounter any issues such as damaged or unsatisfactory products, please contact us within 24 hours of delivery with photographic evidence if possible. We will work with you to resolve the matter, which may include providing a replacement or a partial/full refund, at our discretion.
Complaints made after 48 hours from the time of delivery may not be considered due to the perishable characteristics of our products.
You agree that all information provided during the order process is accurate and up-to-date. You undertake to use our website for lawful purposes only, and not to purchase any products for resale or commercial distribution without our explicit consent.
If you provide any information that is false, inaccurate, or incomplete, or if we have reasonable grounds to believe such, we reserve the right to suspend or cancel your order.
Our utmost priority is customer satisfaction and the high quality of our flowers and service. However, we accept no liability for:
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.
We take your privacy seriously. Customer data provided when placing orders is processed in accordance with our privacy policy and the requirements of data protection law in the UK. We use your data solely for the purposes of fulfilling and managing your order, and do not share it with third parties except where required to facilitate your delivery or by law. For full details, please refer to our privacy policy available on our website.
All content available on our website, including images, text, logos, and designs, is the property of Whetstone Florist or its licensors, and is protected by copyright law. You may access, view, and print individual pages for your personal use only. Any other use, including copying or reproduction for commercial purposes, is strictly prohibited without our express written consent.
Whetstone Florist reserves the right to modify, update, or replace these Terms & Conditions at any time. Any changes will be effective upon publication on this website. We recommend reviewing these terms regularly to remain informed about your rights and responsibilities. Your continued use of our website and services will constitute your acceptance of any changes.
These Terms & Conditions and all transactions undertaken through this website are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
These Terms & Conditions represent the entire agreement between you and Whetstone Florist regarding your use of the website and ordering of flowers online. No other terms, oral statements, or representations shall form part of this agreement unless agreed in writing.
Failure by either party to enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such rights or provisions.
For questions regarding these Terms & Conditions or about your order, please use the contact details provided on our website. Our representatives are available to assist you during business hours. We strive to offer the best customer service to all our clients across Whetstone and the surrounding areas and welcome your feedback to continually improve our flower delivery service.
These Terms & Conditions are specifically tailored for customers residing in or ordering delivery to addresses within Whetstone and its neighbouring areas. Thank you for choosing Whetstone Florist for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Whetstone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Whetstone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
